Selecting a roofing company is an extremely important step. That’s why you should carefully check the information and credentials they provide you. It’s also recommended to read customer reviews and ask for references. This is a good way of knowing a contractor’s work attitude and quality of work.
Here are some important questions you should ask your contractor’s old customers.
1. Did the Contractor Arrive on Time?
Punctuality is one of the top qualities you should look for in a contractor. Apart from being a good indicator of their professionalism, this would allow you to have peace of mind that your project will be started and finished on time. Find out how they manage their time and tasks as well.
2. Did They Discuss the Quote, Job and Warranties With You?
It’s important for businesses to be upfront about every aspect of the job. From giving quotes to addressing warranty claims, they should be able to discuss these matters in detail. Ask the old customers if they were given written and detailed estimates. Also, find out if the job, procedure and warranties were thoroughly explained.
3. Did the Contractor Follow Your Budget?
It’s okay if the roofer went over the budget for a few jobs. However, it should start to be red flag when this happens most or all of the time. The business could be deliberately misleading their customers about the cost of materials, or it has an inefficient approach to budgeting.
4. Was There an Unexpected Incident? How Did They Handle It?
Find out how the contractor dealt with setbacks and other unexpected incidents. Ideally, you’d want someone who can find time and cost-efficient solutions, and carry projects through to completion.
Benjamin Brothers Construction is a trusted expert in various roofing issues. If you have a leaking roof or any roof problems, call us at (847) 264-4492, or fill out our contact form to request a free quote.